BV TECH is able to guarantee the management and the optimization of ICT and TLC infrastructures, centralized or distributed, with or without business continuity/disaster recovery, due to the extraordinary experience in design and installation of complex infrastructure and critical business in different industrial sectors.
Assistance activities are therefore, in a completely natural way, complementary to those of the business lines described above, and allow BV TECH group to support the customer also during the maturity stage of the solution life cycle during their regular operation.
BV TECH, directly and through the Companies belonging to the group / using outdoors partners, provides technical support and maintenance in the area and / or at the Customer’s premises:
- Service Desk / Help Desk;
- Custom Device Management (housing, hosting, facility management);
- Remote management of network infrastructure and security (NOC, SOC);
- Field Service, installation and configuration on the territory;
- Desktop management, HW / SW maintenance services for Customers field distributed Workstations;
- Logistics management.
BV TECH is certified ISO20000 (ISO/IEC 20000:2005) for the provision of IT services of Help Desk and remote monitoring. Certification is a reference for the IT services organization aimed to improve the delivery / performance of the services themselves, to achieve the highest quality of the performance and the better cost minimization.